RETURNS POLICY

Last Updated: December 12, 2024

At The Wonder Emporium, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a 30-day return policy, provided the item is returned in good condition. Please read the following details on how to return your item.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • It must be returned within 30 days from the date of delivery.
  • The item must be in good condition (unused, undamaged, and in its original packaging where applicable).
  • Pre-loved items must be in the same condition as when they were purchased, without significant wear or damage.

2. How to Return an Item

To initiate a return, please contact us at info@wonderemporium.uk to let us know your intention to return the item. We’ll guide you through the process and provide you with return instructions.
Please include the following details in your return request:

  • Order number
  • The item(s) you wish to return
  • Reason for return

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was damaged or faulty upon arrival.
  • We recommend using a tracked shipping service to ensure your return arrives safely. We are not responsible for items lost in transit.

4. Refunds

Once we receive your returned item and confirm it meets the conditions above, we will process your refund. Refunds will be issued to the original payment method used at checkout.

  • Processing Time: Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.
  • Partial Refunds: If an item is returned damaged or missing parts, we may offer a partial refund or exchange.

5. Non-Returnable Items

The following items are non-returnable:

  • Secondhand items that have been opened, used, or damaged.
  • Gift cards or any other items specified as non-returnable at the time of purchase.
  • Sale or clearance items, unless otherwise stated.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, we recommend processing a return for the original item and placing a new order for the replacement.

7. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at info@wonderemporium.uk. We’ll arrange a return and provide you with a full refund or replacement at no additional cost.

8. Contact Us

If you have any questions or concerns about our returns policy, please contact us at:
Email Address: info@wonderemporium.uk
Business Address: 5 Chaucer Court, Hoddesdon, EN11 9QW, UK